We aim to provide the highest standard of service to our customers.

However in the unfortunate event you are unhappy with the service received, please let us know via the form below so we can look into it for you. Or you can contact us via tel, email or post:

Once we’ve conducted our investigation we will attempt to respond to you by the end of the next working day.

If we are unable to resolve your complaint straight away, we will keep you informed of the progress of our investigation.

If you are not an incorporated business and you are unhappy with our response, you may refer your complaint to The Financial Ombudsman Service.

The Financial Ombudsman Service
Exchange Tower
E14 9SR


Do you have a complaint?

If you have a complaint, please complete the form below. We aim to respond to you within one working day.